1. What types of products do you sell?

At WoodMora.com, we offer a wide range of high-quality wooden products, including furniture, home decor items, flooring, and customized wooden pieces.

2. How do I place an order on WoodMora.com?

Placing an order is easy! Browse our website, select the products you wish to buy, add them to your cart, and proceed to checkout. You can then make the payment using one of the available payment methods, such as credit/debit cards, net banking, or digital wallets.

3. Can I track my order?

Yes! Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number to track the status of your delivery on the logistics partner's website.

4. Do you offer international shipping?

Currently, we only ship within India. International shipping is not available at this time.

5. How long will it take to receive my order?

Orders typically arrive within 7-10 business days. However, delivery times may vary based on the location, item size, and availability. You will be notified about the estimated delivery time at checkout.

6. How are shipping charges calculated?

Shipping charges are calculated based on the delivery location and the size of the order. The exact shipping cost will be displayed at checkout before you confirm your payment.

7. Can I change my order after it’s placed?

Once an order is placed and confirmed, it cannot be modified. If you need to cancel or return an item, please refer to our Return & Cancellation Policy for further instructions.

8. What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer support team immediately. You will need to provide photographs of the damage, and we will assist you with a return or replacement as per our Return Policy.

9. How do I request a return or exchange?

You can initiate a return or exchange by visiting the "My Orders" section in your WoodMora.com account. If you're a guest user, please contact customer support directly. Ensure that the item is returned within the time frame specified in our Return Policy.

10. Do you offer customization of products?

Yes, we offer customization options for certain products. You can reach out to our customer support team or use the customization feature available on the product pages for more details.

11. What payment methods do you accept?

We accept a variety of payment methods, including credit cards, debit cards, net banking, UPI, and digital wallets like Paytm and Google Pay.

12. Can I cancel my order after it has been placed?

You may cancel your order within 24 hours of placing it, or before it has been shipped. After shipment or delivery, cancellation may incur a cancellation fee, and returns are subject to our Return & Cancellation Policy.

13. Do you offer gift cards or gift wrapping?

Currently, we do not offer gift cards or gift wrapping services. However, we are working to expand our offerings in the future.

14. How can I contact customer support?

For any queries or concerns, feel free to reach out to our customer support team:

• Email: support@woodmora.com
• Phone: +91 7997995020